NDIS software for New South Wales providers
Running NDIS supports in New South Wales means national NDIS rules plus a layer of state arrangements: the NDIS Worker Check through Service NSW, restrictive practices authorised through the NSW RPA system, and NSW public holidays in every pay run.
What's different about running NDIS supports in New South Wales
Worker screening: Service NSW (NDIS Worker Check)
In NSW the NDIS Worker Screening Check is called the NDIS Worker Check. Workers start the application online with Service NSW and finish it at a Service NSW centre with their identity documents. The application is then assessed by the NSW screening agency.
The clearance is national and lasts five years. Registered providers must confirm it in the NDIS Worker Screening Database before a worker starts a risk-assessed role, and keep records of it.
NDIS Worker Check — Service NSWPricing: national limits, remote loadings
There are no state-specific NDIS prices. National price limits apply in metropolitan and regional areas (Modified Monash Model MM 1–5). Supports delivered in MM 6 (remote) or MM 7 (very remote) areas use the higher remote and very remote limits. Use where the support is delivered, not the participant's home address.
The 2026–27 pricing schedule's isolated towns list also reclassifies places in New South Wales: as remote — Balranald, Broken Hill, Hay, Ravenswood Warren. Look up an address's category in the Health Workforce Locator.
Search the NDIS price guide 2026–27Public holidays and SCHADS penalties
Work on a public holiday attracts SCHADS Award public holiday rates, and many NDIS supports have a public holiday price limit. Which days count depends on the holidays declared in New South Wales:
- Labour Day falls on the first Monday in October in NSW.
- Bank Holiday (first Monday in August) applies to banks and some financial institutions only — it is not a general public holiday for disability support workers.
Dates change each year — check the official list before you roster.
Restrictive practices authorisation
The NDIS Commission regulates behaviour support, but each state and territory decides how regulated restrictive practices are authorised. In NSW, regulated restrictive practices in an NDIS behaviour support plan are authorised by a Restrictive Practices Authorisation (RPA) panel convened by the provider, and recorded in the Department of Communities and Justice's online RPA system. Some practices need an independent specialist on the panel.
One system for New South Wales providers
Rostering with local public holidays
Set public holidays for New South Wales — and for individual sites, for local show days — so shifts on those days carry the right SCHADS penalty rates and NDIS public holiday prices.
RosteringWorker screening and credential tracking
Track every worker's NDIS Worker Screening clearance, first aid, licences and other credentials, with alerts before they expire and a warning on the roster if one has lapsed.
Recruitment & onboardingIncidents and Commission deadlines
Workers report incidents from the app. Reportable incidents are flagged and the 24-hour and 5-business-day NDIS Commission deadlines are tracked in one queue.
Incident managementRestrictive practices register
Keep each regulated restrictive practice next to its behaviour support plan, with every use logged — ready for the authorisation process in New South Wales.
Restrictive practicesNDIS billing from the shift
Billing lines sit on the shift with the support item and price from your price guide. Create NDIA bulk claim files and invoice plan managers and self-managed participants.
NDIS billingTimesheets and SCHADS pay rules
Weekend and public holiday penalties, evening and night loadings, overtime, sleepovers and broken shifts are set up as pay rules you can open and check.
Timesheets & payrollQuestions
Where do workers in New South Wales apply for an NDIS Worker Screening Check?
Are NDIS prices different in New South Wales?
Do New South Wales public holidays change SCHADS pay and NDIS prices?
Does Suppora work for providers in New South Wales?
References
Sources checked 7 October 2026.
- NDIS Worker Check — Service NSW — New South Wales
- Worker screening — NDIS Quality and Safeguards Commission
- Restrictive Practices Authorisation portal — NSW Communities and Justice — New South Wales
- Pricing arrangements — National Disability Insurance Agency
- Modified Monash Model — Department of Health, Disability and Ageing
- Public holidays — Fair Work Ombudsman
Other states and territories
See Suppora with your NSW setup
Book a 30-minute demo. Tell us how you roster, claim and report today and we'll show you the same workflow in Suppora — free for your first 5 users.