Terms of Service

Suppora is cloud software for managing NDIS participants, plans, agreements, rostering, medication, staff and compliance. Features by plan are described on the pricing page. We may improve or change features; we will not materially reduce core functionality of a paid plan during a paid term.

You are responsible for who you invite, the roles you give them, and keeping credentials secure. Tell us promptly about any unauthorised access.

Paid plans are billed per active user, in Australian dollars, excluding GST. Annual plans are billed in advance. Seat counts are reconciled monthly. Free and pilot periods end on the date stated when you sign up.

Your organisation owns the data it enters. We use it only to provide and support the service, as set out in our Privacy Policy. You can export your records at any time, and for 30 days after your subscription ends.

Suppora supports your compliance work but does not replace your own obligations as an NDIS provider — including registration, clinical judgement, incident reporting and claiming accuracy. You must have the consents and authority needed to record information about participants and staff.

Do not misuse the service: no attempts to break security or tenant isolation, no unlawful content, no reselling without agreement, and no load testing without our written permission.

We work to keep Suppora available and fast, and give notice of planned maintenance. Support response times and any uptime commitment depend on your plan.

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, our total liability in any 12-month period is limited to the fees you paid us in that period, and neither party is liable for indirect or consequential loss.

You can cancel at the end of any billing term. Either party may end the agreement for a material breach that is not fixed within 30 days of notice.

These terms are governed by the laws of New South Wales, Australia. Questions? Email [email protected].