Pricing

NDIS software pricing

Per-user, monthly, in Australian dollars. No per-participant fee. No charge for participants, agreements or plans. Pilot organisations get three months free.

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Starter

For solo practitioners and very small teams getting started.

Free

for the first 5 users

✓Subdomain workspace
✓Roles & permissions
✓NDIS data model (participants, plans, agreements)
✓Helpdesk (basic)
✓Email support · 2 business day response
✓10 GB document storage

Start free

Most chosen

Professional

For growing NDIS providers running multiple programmes.

A$12

/ user / month, billed annually

✓Everything in Starter
✓Custom domain + SSL
✓Rostering, SIL houses & ratios
✓Medication & risk modules
✓Audit trail per resource
✓Priority support · 8h SLA
✓100 GB document storage
✓Export to NDIA bulk-payment file

Start the pilot

Enterprise

For multi-site, multi-region or franchised NDIS organisations.

Talk to us

from A$24 / user / month

✓Everything in Professional
✓SSO (SAML / OIDC)
✓Multiple sub-tenants & franchise networks
✓Dedicated onboarding lead
✓Custom data residency (within AU)
✓99.95% uptime SLA
✓Unlimited document storage
✓Quarterly business review

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Prices in AUD, exclude GST. Minimum 5 seats on Professional. We do not bill per participant. Annual billing saves 17%.

Add-ons & inclusions

What's included and what costs extra

We don't sell features by the slice. Here's the short list of what's included on each tier and what costs extra.

Custom domainIncluded on Professional+

Issued + renewed automatically.

White-glove migrationIncluded on Pilot & Enterprise

Pair with a migration lead from your kickoff.

SSO (SAML / OIDC)Enterprise only

Bring your IdP — Okta, Entra ID, Google Workspace, JumpCloud.

Custom data residencyEnterprise only

We can pin your data to a single AWS AZ within ap-southeast-2.

NDIA bulk-payment exportIncluded on Professional+

Generate the upload file in seconds, not hours.

Quarterly business reviewEnterprise only

A real human, looking at your usage, every quarter.

Feature comparison

Compare plans

Capability	Starter	Professional	Enterprise
Workspace subdomain	✓	✓	✓
Custom domain + SSL	—	✓	✓
Roles & permissions	Basic	Full	Full + custom
Participants & plans	100	Unlimited	Unlimited
Service agreements	✓	✓ + templates	✓ + e-sign
Rostering & SIL	—	✓	✓
Medication & risk	—	✓	✓
Audit trail per resource	Read-only	✓ + export	✓ + immutable
NDIA bulk-payment file	—	✓	✓
SSO (SAML / OIDC)	—	—	✓
Sub-tenants / franchise	—	—	✓
Document storage	10 GB	100 GB	Unlimited
Support SLA	2 BD	8 hours	1 hour · 24×5
Uptime SLA	—	99.5%	99.95%

Pricing FAQ

Pricing questions

Is there a per-participant fee?

No. We bill per active user (your staff). Participants, agreements, plans and medication regimens are unlimited on every paid tier.

What counts as a user?

Any human who logs in to your workspace in a given month. People you only invite for a one-time signature do not count.

Can we trial Suppora?

Pilot organisations get the first three months free of Professional. No card required, no migration commitment. Email [email protected].

Annual vs monthly?

Annual saves 17% on Professional. Enterprise is annual or multi-year. Starter is free.

What about GST?

Prices exclude GST. We add Australian GST on the invoice for Australian organisations.

What if we shrink?

Seat counts are reconciled monthly. You only pay for active users — not your peak.

Get started

See Suppora with your own data

Pilot organisations get a personal walkthrough, three months of Professional free, and white-glove migration from your current system.

Book a walkthrough See who's using it