Suppora vs ShiftCare
ShiftCare is a widely used care-management platform covering both NDIS and aged care. Suppora is built only for NDIS providers, with SIL houses, signed medication records and NDIS compliance registers in the core product.
At a glance
NDIS provider software built in Australia: participants, plans, agreements, rostering and SIL, medication, incidents, compliance and NDIA claims in one workspace. Hosted in Australia.
Care management software for aged care and NDIS. For: NDIS, aged care (Support at Home) and private care providers, from small teams to 250+ staff enterprise.
| Suppora | ShiftCare | |
|---|---|---|
| Pricing model | Per active staff user, AUD ex GST. No per-participant fee. | Per user per month, AUD ex GST, minimum 5 staff. |
| Published price | Free for up to 5 users (Starter). Professional A$12/user/month billed annually. | Basic A$9, Professional A$15, Premium A$25 per user/month (monthly billing; lower on annual). Enterprise custom. |
| Add-ons | Core NDIS modules included in paid tiers. | HR A$2/user, Certifications A$2/user, Support at Home A$5/client, SMS A$0.10 each. |
| Free trial | 3-month free pilot of Professional, no card. | 7 days free, no card. |
| Data hosting | Australia (Sydney region) — data, backups and logs. | States all data, including backups, is managed within Australia. |
| Built for | Purpose-built for NDIS providers. | NDIS and aged care. |
ShiftCare details from their public website as at 25 September 2026: ShiftCare pricing, ShiftCare compliance. Prices may have changed.
Choose Suppora if…
- →You run SIL houses and want rooms, ratios and rosters of care modelled directly.
- →Medication records need interval checks and a signature on each dose, not a checkbox.
- →You want NDIS compliance registers (incidents, restrictive practices, risk) in the core product.
- →You prefer a long pilot — three months — before committing.
ShiftCare may suit you better if…
- →You deliver both aged care and NDIS services from one system.
- →You need a published integration list today across Xero, MYOB, QuickBooks and payroll tools.
Suppora vs ShiftCare: common questions
How is ShiftCare priced?
Does ShiftCare have a free trial?
Where is data stored?
Can we move from ShiftCare to Suppora?
Switching from ShiftCare? We'll help you move
Pilot organisations get three months of Professional free and a migration lead to bring participants, plans, agreements and staff across.