Suppora vs CareMaster
CareMaster and Suppora both price per user in AUD and host in Australia. The difference is in what's bundled: CareMaster lists award interpretation, hosting and DEX reporting as monthly add-ons.
At a glance
NDIS provider software built in Australia: participants, plans, agreements, rostering and SIL, medication, incidents, compliance and NDIA claims in one workspace. Hosted in Australia.
Cost-effective care software for providers of all sizes. For: NDIS and aged care providers, from small teams to 200+ user enterprise.
| Suppora | CareMaster | |
|---|---|---|
| Pricing model | Per active staff user, AUD ex GST. No per-participant fee. | Per user per month, AUD ex GST, minimum 5 users. |
| Published price | Free for up to 5 users (Starter). Professional A$12/user/month billed annually. | Essential A$16, Standard A$26, Premium A$36 per user/month. Enterprise custom. |
| Add-ons | Core NDIS modules included in paid tiers. | Payroll award interpretation A$155/month, platform hosting A$135/month, DSS DEX reporting A$155/month. |
| Data hosting | Australia (Sydney region) — data, backups and logs. | States all data is hosted in Australia with daily backups; ISO 27001. |
| Built for | Purpose-built for NDIS providers. | NDIS and aged care. |
CareMaster details from their public website as at 25 September 2026: CareMaster pricing. Prices may have changed.
Choose Suppora if…
- →You want SCHADS-aware rostering without a separate monthly add-on.
- →You're a small team — Suppora is free for up to 5 users.
- →You want SIL houses and signed medication records in the core plan.
CareMaster may suit you better if…
- →You deliver aged care as well as NDIS.
- →You need DSS DEX reporting today.
Suppora vs CareMaster: common questions
How is CareMaster priced?
Where is CareMaster data hosted?
Is award interpretation included in Suppora?
Can we move from CareMaster to Suppora?
Switching from CareMaster? We'll help you move
Pilot organisations get three months of Professional free and a migration lead to bring participants, plans, agreements and staff across.