One system for rostering, notes, compliance and NDIS billing
Built for Australian NDIS providers. Roster your team, keep participant records audit-ready and get paid by the NDIA, without the spreadsheets and WhatsApp groups.
Free for teams of up to 5 users. No credit card, no time limit.
- No lock-in on monthly plans
- Built for the NDIS
- No participant fees
- Suppora AI built in
- iOS & Android app
Suppora is NDIS provider software for Australian disability support organisations. It brings rostering, a support worker app, participant records, progress notes, incident management, SCHADS payroll and NDIS billing into one system, priced per user with no participant fees.
If this sounds like your week, you're not alone
The roster lives in a spreadsheet
Shifts go out by text, changes get missed, and nobody can see who is qualified to cover a sick call at 6am.
The team runs on WhatsApp
Handover notes, incident photos and participant updates sit in personal phones instead of the participant's file.
Audits mean a week of digging
Expired screening checks, unsigned agreements and late incident reports surface when the auditor asks, not before.
Suppora puts the roster, the worker app, the participant file and the claim on the same record. Coordinators get clarity, workers get a simple app, and auditors get evidence.
Five things that fix most of the problem
Rostering, the worker app, compliance, billing and Suppora AI, working from one set of records. A shift, the note written after it, the timesheet and the invoice all point to the same participant and the same plan.
Fill shifts faster, and pay them correctly
Build rosters by participant or by house. Suppora warns you about clashes and ratio problems before you publish, offers open shifts to workers who can take them, and applies your SCHADS pay rules to every hour worked.
- One-to-one, group and SIL shifts
- Open shifts workers can claim from the app
- Sleepovers, wake-up checks and broken shifts handled
Your team's whole shift, in their pocket
Workers see today's shifts with the address, participant details and handover notes. They clock in on site, write the note, report an incident and clock out from the same app, and it all lands on the participant's file straight away.
- iPhone and Android, same login as the web
- Geofenced clock-in and out
- Progress notes, incidents and medication sign-off
Ready for your audit on any day of the year
Every record keeps its own history of who viewed it and who changed it. Expiring agreements, overdue reviews, lapsed worker checks and reportable incidents turn into tasks for the right person.
- Aligned to the NDIS Practice Standards
- Incident, complaints, risk and restrictive practice registers
- Worker Screening and training expiry alerts
From shift to claim without re-typing
Billing lines sit on the shift they came from, priced from the current NDIS pricing schedule. Send NDIA bulk claims, invoice plan managers and self-managed participants, and push it all to Xero.
- NDIA bulk payment request files
- Plan-managed and self-managed invoices
- Price limits updated when the NDIA publishes them
Ask your own records, in plain English
Ask "which shifts next week have no worker?" or "whose screening expires this month?" and get a table back. Suppora AI drafts progress note fields from what the worker entered, sends an optional morning summary, and can create tasks for you — always asking before it saves anything.
- Answers from your data only, within each user's permissions
- Every action approved by a person and logged
- Daily usage cap so costs stay predictable
What a shift looks like from a support worker's phone
Three taps that used to be three systems.
- 107:58
Clock in at the address
The shift, the participant's key details and the handover from last night are on the worker's phone. Clock-in only works inside the geofence you set.
- 211:40
Write the note against goals
Structured progress notes with the sections your office uses, linked to the participant's goals. Incidents and medication are recorded the same way.
- 312:02
Clock out, and it's done
The hours become a SCHADS-checked timesheet and the billing line is ready to claim. Nobody re-types anything into payroll or billing.
Everything else that keeps the operation running
Six areas, one login. Each links to the full feature page.
Rosters that fit how you actually deliver support
Schedule one-to-one, group and SIL shifts. Workers get their shifts, notes and clock-in on their phone.
Everything about a participant on one page
Profile, goals, funding, agreements and notes, so anyone picking up the file knows where things stand.
Audit evidence that builds up as you work
Incidents, restrictive practices, medication and registers, with deadlines tracked and every change recorded.
Hire, train and pay in the same system
Recruit and onboard staff, track their checks and training, and turn clock-ins into SCHADS-correct timesheets.
From shift to claim without a spreadsheet
Billing lines sit on the shift they belong to. Send bulk claims, invoice plan managers and sync with Xero.
Keep the team talking, in one place
Chat, calls, tasks and an AI assistant that works from your own records.
Built for the NDIS. Not retrofitted from somewhere else.
Other systems cover rostering and billing well. These are the jobs providers usually end up doing in a spreadsheet, a second product or a WhatsApp group. In Suppora they're built in, and the free plan is the same software, not a cut-down demo.
Reportable incident deadlines
Suppora works out whether an incident is reportable and counts down the 24-hour and 5-business-day NDIS Commission deadlines.
Restrictive practice register
Practices linked to the behaviour support plan, every use logged, and the monthly report pulled together for you.
Recruitment built in
Applicant pipeline, candidate portal and e-signed contracts. A hired candidate becomes a staff record in one step.
Training and LMS included
Video courses, quizzes and certificate expiry tracking, without a separate learning platform.
SIL houses modelled properly
Rooms, vacancies, house rosters, wake-up checks, and alarm codes stored encrypted with every reveal logged.
Chat and video calls
Team, participant and house-tablet messaging inside your records, with retention rules you set.
Access log on every record
See who opened a participant's file, not only who edited it. Useful the day a family asks.
An AI assistant that asks first
Answers questions from your own data and can create records for you, but never saves a change without approval.
Your support workers have everything they need. On their phone.
The Suppora app gives workers their schedule, participant details and shift tools before they leave the house, and in the field where it counts. Coordinators get their own view for the roster, approvals and messages.
Today at a glance
Shifts, addresses, participant details and tasks for each visit.
Clock in. Clock out.
Geofenced, so timesheets match where the work was done.
Notes and incidents
Progress notes, incident reports and medication sign-off from the field.
Open shifts and swaps
Workers pick up open shifts and request swaps or leave themselves.
Chat and calls
Team and house chats, plus calls, kept inside your records.
Training
Courses, quizzes and certificates, with expiry reminders.
iPhone and Android. Same login as the web app, included on every plan.
NDIS and SCHADS tools, no login required
Calculators, checkers and generators built on the 2026–27 NDIS pricing schedule and the current SCHADS pay guide. Nothing you type leaves your browser.
SCHADS pay calculator
Price a week of shifts line by line — penalties, afternoon and night loadings, overtime, broken shifts and sleepovers.
Open tool →NDIS price guide search
Search all 612 items in the 2026–27 NDIS pricing schedule — national, remote and very remote limits and what changed since 2025–26.
Open tool →NDIS price changes 2026–27
2026–27Every support item whose price limit went up, down or is new between 2025–26 and 2026–27, with filters by category and change type.
Open tool →Support worker cost calculator
SCHADS + NDISThe real hourly cost of a support worker: SCHADS pay plus super, leave, workers comp and payroll tax, set against the NDIS price limit to show your margin.
Open tool →NDIS bulk payment request builder
CSVBuild or check a bulk payment request CSV before you upload it to the myplace provider portal — bad item codes, prices over the limit and date errors flagged row by row.
Open tool →Reportable incident deadline calculator
24h / 5 daysEnter when you became aware of an incident and get the exact 24-hour notification and 5-business-day report deadlines, with weekend and public holiday handling.
Open tool →Need a form instead? Free NDIS templates and checklists — progress notes, service agreements, incident reports and more.
What Suppora replaces
Most providers we speak to are paying for four or five products and filling the gaps with spreadsheets. Here's what moves into Suppora.
| What you use today | In Suppora |
|---|---|
| Rosters in a spreadsheet, shifts sent by text | Roster and support worker app |
| Paper or Word progress notes | Structured notes from the app, linked to goals |
| Incident forms in someone's inbox | Incident reports with Commission deadlines tracked |
| A separate recruitment or HR tool | Recruitment, onboarding and credential tracking |
| A separate training platform | Built-in courses, quizzes and certificates |
| WhatsApp groups for house teams | Team chat and calls kept in your records |
| Agreements in Word, printed and scanned | Agreement templates sent for e-signature by email or SMS |
| Hours re-typed into payroll | SCHADS timesheets sent to Xero Payroll |
Comparing products? See how Suppora compares with ShiftCare, Astalty, Brevity and others.
How switching works
Small teams can sign up and start the same day. For larger organisations we plan the move with you. How long it takes depends on how much data you have and how many staff need training.
- Step 1
Demo and plan
We look at how you work today and agree what moves across and when.
- Step 2
Import your data
Participants, plans, agreements, staff and houses come across from your current system or spreadsheets.
- Step 3
Set up and train
Roles, pay rules, templates and letterhead are configured. Office staff and support workers are trained.
- Step 4
Go live
You switch over with us on hand, and we check in during the first pay run and billing cycle.
Simple per-user pricing
Pay for the staff who log in. Participants are unlimited on paid plans and never cost extra. The worker app is included on every plan.
Professional
Most popular- Rostering, SIL and worker app
- Medication, incidents and registers
- NDIA bulk claims and Xero
- Priority support
Enterprise
- Multiple sites and sub-organisations
- Single sign-on (SAML / OIDC)
- Dedicated onboarding lead
Prices in AUD, excluding GST.
Common questions
Something else? Email [email protected] and we'll get back to you within one business day.
What is Suppora?
What does Suppora cost?
Who is Suppora for?
Is there a mobile app for support workers?
Can you move our data across from our current system?
Do NDIS price updates happen automatically?
Does Suppora follow the SCHADS Award?
How is our data kept separate and secure?
Can we leave if it's not right for us?
Ready to run a tighter operation?
Book a 30-minute demo and we'll walk through rostering, notes, incidents and billing the way your team does them. Or start free and look around yourself.