my NDIS portal

What is the my NDIS portal?

The my NDIS portal is the NDIA's secure online portal where participants, nominees and providers view and manage NDIS plan information. There are two generations of portal: the my NDIS portals for plans in the NDIA's new computer system, and the older myplace portals for plans still in the previous system. Participants sign in through myGov or the my NDIS app; providers sign in with a Digital ID (myID).

Because the names are so similar, people search for "my NDIS portal", "myplace portal" and "NDIS portal login" interchangeably. In practice there are four NDIA portals, plus a mobile app, and which one you use depends on who you are and which system the participant's plan sits in:

• my NDIS participant portal — for participants whose plans are in the new system.
• myplace participant portal — for participants whose plans were made in the older system.
• my NDIS app — the mobile app for participants, nominees and child representatives.
• myplace provider portal — where registered providers and plan managers make payment requests.
• my NDIS provider portal — for exchanging information with the NDIA about participants in the new system.

These NDIA portals are separate from the NDIS Quality and Safeguards Commission's portals, which providers use for registration, reportable incidents and other regulatory obligations.

How the participant portals and app work

The NDIA's guide to the participant portals explains that the portal you use depends on when your plan was made. If your plan was created before the NDIA's new computer system rolled out (from October 2023), you use the myplace participant portal; if it was created after, you use the my NDIS participant portal. The new system is often called PACE.

Both participant portals are reached through myGov. Once your myGov account is linked to the NDIS, you can sign in at my.gov.au and choose NDIS under linked services, or select Portal sign in on the NDIS website.

In the portal or app, participants can generally:

• view their NDIS plan, goals and funded supports;
• check budgets and what has been claimed against them;
• update contact details under "about me";
• make payment requests if they are self-managing (see self-management);
• see which providers are linked to their plan.

The my NDIS app is available from the Apple App Store and Google Play. You need your NDIS number to sign in, and the number then appears under the plan icon. Nominees and child representatives must use their own myGov account, not the participant's.

Provider portals: myplace and my NDIS

Providers have their own two portals, and they do different jobs. According to the NDIA's How to use the provider portals page, the my NDIS provider portal is used for participants on the new computer system and the myplace provider portal for participants on the old one, but claims are still made through the myplace provider portal.

For agency-managed participants whose plans are in the new system, the NDIA says providers must claim with a bulk payment request uploaded in the myplace provider portal, and the provider must be recorded as one of the participant's "my providers" (How to make a payment request). For plans in the older system, a service booking is still needed before a claim will pay.

Signing in as a provider: myID and RAM

The NDIA has replaced PRODA with myID and Relationship Authorisation Manager (RAM) for provider portal access. Each person who uses the provider portals needs their own Digital ID through the myID app, and the business's principal authority links the ABN in RAM and then authorises staff (myplace provider portal and resources). You then choose Portal sign in, Provider portals, and Continue with Digital ID. The NDIS Commission's portals also use myID (NDIS Commission: log in with myID).

my NDIS portal vs myplace vs the NDIS Commission portal

The quickest way to tell them apart: NDIA portals are about plans and payments; NDIS Commission portals are about registration and safeguards.

Tips for participants and providers

A few habits prevent most portal problems:

1. Use your own login. Sharing a myGov or myID login means you can no longer tell who did what. Nominees, plan managers and staff should each have their own access.
2. Check which system the plan is in. It determines whether a provider needs a service booking or to be a "my provider", and which participant portal applies.
3. Keep bank and contact details current. Payments go to the account recorded in the portal.
4. Reconcile regularly. Compare what the portal shows as claimed with your own records; the free NDIS budget tracker helps participants and providers see how fast funding is being used.
5. Remove staff who leave. Withdraw their authorisation in RAM on their last day.

When something goes wrong in the portal

Most portal problems fall into a handful of patterns. Working out which one you have tells you who can fix it.

For participants

• The NDIS doesn't appear in myGov. The NDIS hasn't been linked as a service yet. Link it from the myGov services list, and contact the NDIA if it can't confirm your details.
• A nominee can't see the participant's plan. Check the nominee arrangement is recorded with the NDIA and that the nominee is using their own myGov account.
• A provider's claim looks wrong. Compare the claim with your service agreement and the support that was delivered. Raise it with the provider first; if it isn't resolved, contact the NDIA.

For providers

• Payment requests are rejected. The portal returns an error for each rejected line. Common causes are dates outside the plan, a missing service booking or my provider record, the wrong funding management type, or a price above the limit. Fix the line and resubmit only that line.
• A staff member can't sign in. Check they have their own myID and are authorised for the business in RAM.
• You can't see a participant. For new-system plans, you only appear once the participant or NDIA records you as a my provider.

Keep a simple log of portal errors and how you fixed them. Patterns in that log, such as repeated date errors around plan changes, usually point to a process gap rather than a one-off mistake.

Common misunderstandings

• "The my NDIS portal is where providers claim." Claims are still lodged in the myplace provider portal, including for new-system plans.
• "I can log in to the provider portal with PRODA." PRODA access has been replaced by myID and RAM.
• "Nominees log in with the participant's myGov." They use their own myGov account.
• "The portal is the same as the NDIS Commission portal." They are run by different agencies for different purposes.
• "Plan-managed participants claim in the portal themselves." Their plan manager pays providers and makes the payment requests.